Customer success
Customer Experience Manager
Remote, European Time Zones
- About us:
- At StageThree, we create the CPV (Continued Process Verification) platform for pharmaceutical manufacturers. Our goal is to make software that's simple, reliable, and easy to use—so our customers can easily optimize their processes and have a great experience along the way.
- Role Overview:
- We're excited to grow our team by bringing on our very first Customer Experience Manager dedicated just to our early adopters. You'll be the go-to person for our customers, handling all their account questions and helping them get the most out of our platform to reach their business goals. From onboarding to renewal, you'll be there every step of the way, making sure they see real results and keeping the relationship positive and strong.
- Key Responsibilities:
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- • Own the customer journey end-to-end: onboarding, engagement, adoption, and renewal.
- • Develop and refine scalable engagement strategies to enhance customer satisfaction and retention.
- • Collaborate with internal teams to provide feedback and shape future customer success initiatives.
- • Coordinate communication through multiple channels to effectively connect with our customers and prospects.
- • Build rapport and strong relationships with customers, fostering trust and loyalty.
- Qualifications:
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- • Minimum of 2 years of experience in a customer-facing role.
- • Exceptional communication and relationship-building skills.
- • Proven passion for customer satisfaction.
- • Friendly, approachable personality that customers and colleagues enjoy working with.
- • Ability to work effectively in a remote team within European time zones.
- • Bonus: Experience in a growing B2B SaaS or tech-driven company.
- Salary & Benefits:
- We provide a competitive salary that directly reflects your skills and experience, ensuring that your talent is recognized and rewarded.
- How to Apply:
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Please send your CV and a brief cover letter to careers@stagethree.app.
We're looking forward to hearing from you!